Cancellation & Refund Policy
We have in place our Refund & Cancellation policy and you have to agree to its terms during the order process. Customers have to click on an “Accept” or “Agree” for the return and cancellation button before submitting their payment information. Then, once the order has been submitted, we shall send you the order confirmation email.
Manohar Lal Sarraf and Sons Jewellers Pvt. Ltd. believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping the orders.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the Manohar Lal Sarraf and Sons Jewellers Pvt. Ltd. marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day, Akshaytritiya, Navratri, Dhanteras These are limited occasion offers and therefore cancellations are not possible.
- However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 72 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
When you buy our products/services, your purchase is covered by our 7-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within seven (7) days of receiving the product. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 7days period.